Landau Software Inc. · Last Updated: May 24, 2026
By accessing or using the Dial to Order platform ("Platform"), operated by Landau Software Inc. ("Company", "we", "us", or "our"), you ("User", "Client", or "Store") agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use the Platform. These Terms apply to all users of the Platform, including store operators who subscribe to the service and end-customers who place orders via phone.
Dial to Order is a cloud-based Interactive Voice Response (IVR) platform that enables retail businesses to accept customer orders by phone. The Platform includes an automated phone ordering system powered by voice recognition and keypad input, product catalog management tools, order processing and management, customer caller profile management, PCI-compliant credit card processing via third-party processors, SMS order confirmations, and a reporting and analytics dashboard.
To use the Platform as a store operator, you must: (a) be at least 18 years of age; (b) be a legally registered business entity in the United States; (c) provide accurate and complete registration information; and (d) maintain the security of your account credentials. You are responsible for all activity that occurs under your account. You must notify us immediately at support@dialtoorder.com of any unauthorized use of your account.
Store operators must select a subscription plan (Starter, Growth, or Pro) as described in the current pricing schedule. Monthly subscription fees are billed on a recurring basis. Setup fees are billed once at the time of onboarding. Call minutes exceeding your plan's included minutes will be billed at the overage rate for your plan in the following billing cycle. We reserve the right to change subscription pricing with 30 days written notice.
You agree not to use the Platform to sell illegal, counterfeit, or prohibited products, engage in fraudulent transactions, violate any applicable telemarketing or privacy laws, harass or mislead end-customers, attempt to reverse-engineer or resell any part of the Platform, or interfere with the Platform's infrastructure. We reserve the right to suspend or terminate any account that violates these terms without prior notice.
As a store operator, you are solely responsible for the accuracy of your product catalog, pricing, and inventory information, fulfilling orders placed through the Platform in a timely manner, complying with all laws applicable to your business and products, and handling customer complaints and disputes related to your products. Landau Software Inc. is a technology provider only and is not responsible for the quality, legality, or fulfillment of any products sold through the Platform.
All rights, title, and interest in and to the Dial to Order Platform — including software, source code, IVR workflows, call routing logic, system architecture, business processes, design, and trademarks — are owned exclusively by Landau Software Inc. and are protected under United States intellectual property law, including the Defend Trade Secrets Act (DTSA), 18 U.S.C. Section 1836.
These Terms grant you only a limited, non-exclusive, non-transferable license to use the Platform during the subscription term solely for your internal business operations. You may not reverse-engineer, copy, resell, sublicense, or use knowledge of the Platform's design to build any competing product. You retain ownership of your own product catalog data and customer data generated through your account.
Either party may terminate a subscription as described in the signed Service Agreement. Upon termination, your access to the Platform will be deactivated. We will provide 30 days to export your data before permanent deletion. We may immediately suspend your account without notice if we determine your use poses a legal risk, security threat, or material breach of these Terms.
By using the Platform, you agree that for a period of two (2) years following termination of your subscription, you will not directly or indirectly develop, build, invest in, or operate any IVR-based or voice-based phone ordering platform that competes with Dial to Order, nor assist any third party in doing so using knowledge gained through your use of the Platform.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AT ALL TIMES.
TO THE FULLEST EXTENT PERMITTED BY LAW, LANDAU SOFTWARE INC.'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
You agree to indemnify, defend, and hold harmless Landau Software Inc. and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising out of your use of the Platform, your products or services, or your violation of these Terms.
These Terms are governed by the laws of the State of New York, United States. Any disputes shall be resolved through binding arbitration in New York County, New York under the rules of the American Arbitration Association, except that Landau Software Inc. may seek injunctive or equitable relief in any court of competent jurisdiction without arbitration, particularly in cases involving intellectual property or trade secret violations.
We may update these Terms at any time. We will notify store operators by email at least 14 days before material changes take effect. Continued use of the Platform after the effective date constitutes acceptance.
For questions about these Terms, Contact Us